Effective Date: 20th September 2025

Withy Labs Ltd (company number 15852692), trading as Withy Labs (“Withy Labs,” “we,” “our,” or “us”), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website withylabs.com, our mobile app, or purchase our products.

1. Company Information

• Legal entity: Withy Labs Ltd

• Registered office: Adamson House, Didsbury, Manchester, M20 2YY

• Contact email: team@withylabs.com

• Website: withylabs.com

2. Information We Collect

We may collect the following information depending on your interaction with us:

1. When you purchase a subscription

   • Name, shipping address, email, and payment information (processed securely & encrypted by Stripe, we cannot access your direct payment information).

2. When you use our app

   • Account details (e.g. name, email address, password).

   • Optional health or lifestyle information you provide in order to receive tailored insights.

   • App usage data and device information.

3. When you use our website

   • Standard website analytics data.

   • Cookies and similar technologies (see Section 7).

3. Payment Information

• All payment and billing information is processed securely by Stripe.

• We do not collect or store your full payment card details on our systems.

4. App Data & Storage

• If you sign up to the Withy Labs app, your data may be stored in Google Firebase.

• This may include login details, activity within the app, and any optional information you choose to provide.

• We do not sell or share personal or sensitive health data.

5. How We Use Your Information

We use your information to:

• Process and deliver subscription orders.

• Manage your account and billing.

• Provide tailored health education content within the app.

• Improve our website, app, and customer experience.

• Comply with legal and regulatory requirements.

6. Sharing Your Information

We do not sell your data.
We may share your information only in the following limited circumstances:

• With Stripe to process subscription payments.

• With Google Firebase to enable app functionality.

• If required by law, regulation, or to protect our legal rights.

7. Cookies

• We use cookies and similar technologies on our website to:

  • Understand how visitors use our site.

  • Improve performance and functionality.

  • Personalise your browsing experience.

• You can manage cookie preferences in your browser settings.

8. Data Retention

• We retain your information only as long as necessary to provide our services and comply with legal obligations.

• You may request deletion of your account and associated data at any time (see Section 10).

9. Security

• We take appropriate technical and organisational measures to protect your data.

• However, no system is 100% secure, and we cannot guarantee absolute security of your information.

10. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate data.

• Request deletion of your data (subject to legal obligations).

• Object to processing or request restrictions.

• Withdraw consent at any time (where processing is based on consent).

To exercise these rights, contact us at team@withylabs.com.

11. Children’s Privacy

• Our products and services are intended for users aged 18 and over.

• We do not knowingly collect data from children under 18.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on withylabs.com with a revised “Effective Date.”

13. Governing Law

This Privacy Policy is governed by the laws of England and Wales.

14. Contact

If you have questions or concerns about this Privacy Policy, please contact us at: team@withylabs.com